Trips Casino
Trips Casino
Join
Something needs sorting

Need to Contact Trips Casino?

Chat with a specialist in about three minutes or phone us any hour, because Trips Casino support runs around the clock, every day.

Get help now Must be 18 or older to participate. Full terms available on site.
Staff Pick
John Hunter And The Book Of Tut
John Hunter And The Book Of Tut
Pragmatic Play
Start the Hunt
You need a person

When You Need a Human, Fast

Before the queue, after the answer

Best for anything urgent that needs a back-and-forth, such as a stalled withdrawal or a locked login; the typical wait is about three minutes, day or night.

Start chat

A record you can keep

Best for documents, statements and anything you want in writing; write to [email protected] and expect a reply in roughly four hours.

Write to us

Call when the screen says no

Best for a card that will not go through or a bonus you cannot claim; call +61 2 2733 0267 and a specialist typically picks up inside one minute, AEST.

Call now
Trips Casino for Australians

From Sydney Time Zone to Sliema Licence

Reach us

Australian phone: +61 2 2733 0267; Support time zone: AEST; Languages: English, German, Finnish, Norwegian; Support e-mail: [email protected]

Supervision

Regulator: Malta Gaming Authority, MGA/B2C/487/2021

Help

Gambling help: Gambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register

A One-Touch Answer

Faster Answers Start With Five Details

Gather these before you open chat and the first reply usually settles your question in full.

Five Details to Gather
Pull these together first, and the agent will not need a second round of questions.
  • Registered email address on the account
  • Last four digits of your card
  • Date, time and amount involved
  • Screenshot of the error or screen
  • Any chat reference already issued
Direct lines

Trips Casino Routes Each Question Once

Account desks

General support and login trouble: [email protected]; Document checks and account verification: [email protected]

Money desks

Deposits, withdrawals, payment issues: [email protected]

Other desks

Complaints and escalated disputes: [email protected]; Privacy and personal data requests: [email protected]; Business partnerships and suppliers: [email protected]

Seven Response Facts

You Want to Know How Long It Takes

Live chat

Chat hours: Available around the clock; Chat first reply: Within three minutes; Time zone: AEST

E-mail

E-mail address: [email protected]; E-mail reply: Within four hours

Phone

Phone number: +61 2 2733 0267; Phone wait: About one minute

Six answers, one screen

Straight answers, no runaround

How long does it take before support knows which account is mine?
+
Nothing secret is required to open a ticket: your registered email address is the identifier the desk uses, plus your full name and date of birth if the query touches money. Staff will never ask for your password, so treat any request for it as a red flag.
When did the licence start and who issued it?
+
Trips Casino Limited runs this site under Malta Gaming Authority licence MGA/B2C/487/2021, issued in 2021, and has traded since 2005. Company number 330658 (Curaçao) sits with the registered office in Sliema, Malta.
Do I need to explain why I want my data?
+
Personal data questions go to [email protected] and are handled under data protection rules. You can request a copy of what is held on you, ask for correction of anything wrong, or request deletion where retention duties allow it.
Why has my verification not cleared yet?
+
Allow up to 66 hours for checks to clear once documents are in. Photo identification, proof of address and a card image are the three pieces requested, and blurry uploads restart the clock, so check edges and glare before sending.
Do I need to close it by phone?
+
Send the closure request from your registered email to [email protected]. Any pending withdrawal is settled first, then the account is shut; only one account per player is permitted, so reopening means a fresh approval.
Why would I take it further than the chat desk?
+
Complaints start with the support desk, which logs the reference; if the reply misses the mark, write to [email protected] with that reference. A dead end there allows escalation to the Malta Gaming Authority as licensing regulator.
A Fair Hearing

Before the Regulator, After the Manager

Read this once and you will know exactly which mailbox to use and when the regulator comes in.

  1. 1

    Trips Casino Support Logs It

    Start with the support team through live chat or the support mailbox, and describe the issue with dates, amounts and any reference you were given. Support logs it and replies.

  2. 2

    Trips Casino Answers in Writing

    A written answer arrives and usually resolves the matter on the spot. If the reply misses the point, say so in the same thread rather than starting a new one.

  3. 3

    One Reply, Then a Review

    Ask the team to pass your case to a manager for a second look. This review sits above the first answer and gives you a fresh decision in writing.

  4. 4

    Use the Regulator as a Last Step

    Nothing moves after the manager review, so take the file to the Malta Gaming Authority, the regulator named further down this page. Their findings close the matter.

Browse Games
Company Facts

You Want to Know Who Is Accountable

Company
Legal name: Trips Casino Limited; Registration number: 330658 (Curaçao); Registered address: Level 4, Tagliaferro Business Centre, High Street, Sliema, SLM 1549, Malta
License
Regulator: Malta Gaming Authority; License number: MGA/B2C/487/2021
Written contact
Support e-mail: [email protected]